All orders are custom-made to order, which means we do not have ready-to-ship stock. That extends our production timing to 4-6 weeks on average, depending on the item, so be sure to review the details on the product listing prior to purchasing.

While we adhere as tightly to committed schedules as possible, we are not responsible for shipment provider delays.

A lot of time and care goes into making every item we sell. Merchandise that is damaged upon receipt or defective will be repaired or replaced only.  Written authorization is required prior to the return of any merchandise for repair or replacement. Return shipment costs are the customer's responsibility.  All other sales are final.

Orders can be canceled and fully refunded only within 24 hours of order placement. Orders are non-refundable after 24 hours.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within two business days.

We offer flexible pricing based on project type, complexity, and production demand. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

Custom requests can be submitted via the contact us form, and a representative will get back to you.

With proper care your latex mask or resin prop can last a long time. Masks can become collectible and it's worth taking care of your investment.

Storage

• Keep your mask or prop bagged when not displaying it. Ideally, use a clear bag over the outside to limit dust buildup.

• Stuff your latex masks when not in use so they keep their form and do not develop creases.

• We recommend clean, clear plastic bags stuffed with packing paper or bubble wrap placed inside the mask to retain shape.

• No need to overfill it and stress the latex, just enough to fill the form. If it has light creases already, stuffing it can help. Watch the neck so that it doesn’t fold if you place it in a box.

• Avoid prolonged exposure to the sun! This is very important as sunlight will degrade latex and fade acrylic paint on resin props. Take this into account when deciding where to display your mask inside your home.

• Ideally, store your mask or prop in a cool, dark, and dry location.

• Avoid storing latex in areas with large temperature swings, such as a garage or attic. A closet is ideal.

Use:

• Avoid putting the latex under stress. It will eventually crack & tear. Don’t overstretch it to get on your head or a head bust.

• Careful not to bend high-gloss eyes; they will crack.

• Your own sweat can damage a mask. Try to dry it out after you wear it. If your primary intent is to wear it, don’t worry, but if it is for collecting, then watch out for sweat and skin oil. A light wipe of the inside with a dry cloth after use helps.

• Avoid operating a motor vehicle or machinery while wearing a mask. Limited visibility is a hazard.

Cleaning

• Dust it off

• If needed, use a solution of water and diluted gentle soap, like Dawn.

• Do not scrub! Do a test first in a small area in the back. Consider using soft sponges and towels that won't scratch.

• Avoid using Armor All or automotive clear coats for protection.

• Check with a professional mask collector or restorer before spraying your mask with something that could potentially damage the latex or paint.

• If your mask or prop has hair/fur

• Avoid pulling or tugging at the hair, as this can cause it to detach from the mask.

• You can use a comb to gently detangle the ends of hair or fur, but avoid washing it, as this can cause matting.

• Learn to love that latex smell of your mask, don’t try and get rid of it!

• Steer clear of spraying it with perfume or scented cleaners.

Finally

• Masks and props can last, almost like new, for over 40 years when stored and cared for properly. Enjoy your new temporary identity and have fun!

• If you love your purchase, give us a follow on Instagram @chiselmonkeystudios to keep up to date on new merchandise and upcoming events.

In using this website you are deemed to have read and agreed to the following terms and conditions:

CANCELLATION & REFUND POLICY

 Orders can be canceled and fully refunded only within 24 hours of order placement. Orders are non-refundable after 24 hours.

RETURN POLICY

Merchandise that is damaged upon receipt or defective will be repaired or replaced only.  Written authorization is required prior to return of any merchandise for repair or replacement.  All other sales are final.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We will not sell, share, or rent your personal information to any third party.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

• excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

• excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. 

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text, video, and photos relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the United States of America . The brand names and specific services of this Company featured on this web site are trade marked. 

Communication

Contact information can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone and email information.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of the United States of America govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the US courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

 The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking, purchase, or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.